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Terms & Conditions

1. General

These terms and conditions govern your use of the Printout.Graphics website and the purchase of products and services from us. By placing an order, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not place an order.

Printout.Graphics is a trading name of Printout Graphics Ltd, a company registered in England and Wales. References to "we", "us", or "our" refer to Printout Graphics Ltd. References to "you" or "your" refer to the customer placing the order.

These terms apply to all orders, whether placed online, by email, by telephone, or in person. Any variation to these terms must be agreed in writing by a director of Printout Graphics Ltd.

2. Ordering and Acceptance

All orders placed through our website constitute an offer to purchase. An order is not accepted until we send you an order confirmation email. We reserve the right to decline any order at our discretion — for example, if there is an error in pricing, if the product is unavailable, if we suspect fraudulent activity, or if the artwork contains content we deem inappropriate, unlawful, or offensive.

It is your responsibility to ensure that all details provided during the ordering process are accurate, including delivery address, contact information, product specifications, quantities, and finishing options. We are not liable for errors arising from incorrect information provided by you.

Once an order has been confirmed, it may only be cancelled in accordance with Section 9 of these terms.

3. Pricing and VAT

Payments are processed by a third-party payment provider. By completing a purchase, you also agree to the payment provider's own terms of service and privacy policy, which are presented during the checkout process. We do not store your full card details on our servers.

All prices displayed on our website include VAT at the current rate of 20% unless otherwise stated. Prices are quoted in pounds sterling (GBP).

We make every effort to ensure that pricing is accurate. However, if we discover an error in the price of a product you have ordered, we will contact you before proceeding. You will have the option to confirm the order at the correct price or cancel it for a full refund. We are under no obligation to fulfil an order at an incorrect price.

Prices are subject to change without notice, but changes will not affect orders that have already been confirmed. Quotations provided outside of the website (e.g. by email for bespoke work) are valid for 14 days from the date of issue unless otherwise stated.

4. Artwork Requirements and Customer Responsibility

It is the customer's sole responsibility to provide print-ready artwork that meets our specifications. Detailed artwork guidelines are available on each product page. Key requirements include:

  • Files should be supplied as high-resolution PDF, JPEG, or PNG (300 dpi minimum at final print size)
  • All fonts must be embedded or converted to outlines/curves
  • Colours should be in CMYK colour mode for accurate print reproduction
  • A minimum of 3mm bleed should be included on all edges
  • Important text and elements should be kept at least 5mm from the trim edge (safe zone)

We perform a basic automated file check on all uploaded artwork. This check covers file format, resolution, and dimensions only. We do not check for spelling, grammar, factual accuracy, design accuracy, colour accuracy, image quality, or suitability for purpose. Full responsibility for the content and accuracy of all artwork lies entirely with the customer.

If your artwork does not meet our technical specifications, we will notify you and hold production until compliant artwork is received. Delays caused by artwork issues do not affect your selected delivery tier or entitle you to a refund of delivery charges.

5. Artwork Approval and Sign-Off

By submitting artwork and completing payment, you are confirming that your artwork is final and approved for production. This constitutes your formal sign-off. You accept full responsibility for any errors, omissions, or inaccuracies contained within the artwork you have supplied.

We are not liable for any errors in the finished product that are present in the artwork you approved, including but not limited to:

  • Spelling or grammatical errors
  • Incorrect telephone numbers, email addresses, website URLs, or other contact details
  • Incorrect dates, prices, or factual information
  • Low-resolution or pixelated images
  • Incorrect colours resulting from RGB artwork being converted to CMYK
  • Text or elements positioned outside the safe zone that are trimmed during finishing

If you require a digital proof before production, you must request one before placing your order by contacting us at hello@printout.graphics. Digital proofs are provided for layout and content checking only and are not an accurate representation of final print colour. Once you approve a digital proof (by email confirmation), this approval is final and the same sign-off conditions apply.

We strongly recommend that you have your artwork reviewed by a second person before submission. Reprints required due to customer artwork errors will be charged in full as a new order.

6. Design Services

Where we provide graphic design services (including but not limited to artwork creation, layout, typesetting, and image editing), the following terms apply:

  • Scope: the scope of design work will be agreed in writing (by email) before work commences. Any work falling outside the agreed scope will be quoted and charged separately.
  • Revisions: each design project includes up to two rounds of revisions at no additional charge. A "revision" is a set of changes communicated in a single email or message. Additional revision rounds beyond the included two will be charged at £25.00 + VAT per round.
  • Fundamental changes: requests that substantially change the direction, concept, or layout of a design (as distinct from minor amendments) constitute a new brief and will be quoted as additional work.
  • Approval: you must formally approve the final design by email before it proceeds to print. Once approved, the artwork sign-off conditions in Section 5 apply in full.
  • Turnaround: design turnaround times are estimates and are not guaranteed. Design timescales are separate from and additional to production and delivery timescales.
  • Source files: we retain ownership of all working/source design files (e.g. InDesign, Illustrator, Photoshop files). Print-ready PDFs are provided to you. Source files may be purchased separately — please enquire for pricing.
  • Cancellation: if you cancel a design project after work has commenced, you will be charged for all time spent up to the point of cancellation at a rate of £40.00 + VAT per hour, or the quoted price, whichever is lower.

7. Colour Accuracy

Due to the nature of digital and offset printing, exact colour matching cannot be guaranteed. Variations may occur due to:

  • Differences between RGB (screen) and CMYK (print) colour models
  • Variations in monitor calibration and display settings
  • Paper stock, coating, and finishing affecting colour appearance
  • Normal variation between print runs (industry tolerance is typically ±5% for colour density)

Colour variation within normal industry tolerances does not constitute a defect and is not grounds for a reprint or refund. If precise colour matching is critical, we recommend requesting a printed colour proof (available at additional cost) or specifying Pantone (PMS) spot colours where the product supports them.

8. Production and Delivery Timescales

Production times vary by product and are stated on each product page. Production begins once payment is confirmed and artwork has passed our basic file check. The production clock starts from whichever of these events occurs last.

Delivery timescales are in addition to production time. Delivery options for UK mainland addresses are as follows:

  • Standard delivery (5–7 working days): calculated per order based on product type and size
  • Express delivery (3–4 working days): standard rate plus a surcharge
  • Priority delivery (1–2 working days): standard rate plus a surcharge
  • Free standard delivery: available on orders over £75 (UK mainland only, standard tier only)

All delivery timescales are estimates from the date of dispatch and are not guaranteed. We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to postal service delays, courier issues, adverse weather, public holidays, industrial action, pandemics, or events of force majeure.

Failure to meet an estimated delivery date does not entitle you to cancel an order that has already entered production, nor does it entitle you to a refund of delivery charges unless the delay exceeds 14 working days from the estimated delivery date.

9. Cancellations

As our products are custom-made to your specifications, your cancellation rights are limited:

  • Before production: you may cancel your order for a full refund at any time before production has commenced. Contact us as soon as possible at hello@printout.graphics.
  • During production: once production has started, cancellation is not possible and no refund will be issued. Production typically begins within hours of artwork approval and payment.
  • After dispatch: orders that have been dispatched cannot be cancelled. See Section 10 for our returns policy.

Custom-printed products are exempt from the 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as they are goods made to your specification.

10. Returns, Reprints, and Refunds

Because our products are custom-printed to your specifications, we cannot accept returns for:

  • Change of mind
  • Errors in artwork supplied by the customer (see Section 5)
  • Orders placed in error (wrong quantity, wrong product, wrong specification)
  • Colour variation within normal industry tolerances (see Section 7)
  • Minor finishing variation (e.g. cut tolerance of ±1mm, fold tolerance of ±1mm)

If your order arrives damaged in transit, with a print defect that is our fault, or is materially different from what you ordered, you must contact us within seven (7) calendar days of receiving the order. You will be required to:

  1. Email hello@printout.graphics with your order reference number
  2. Provide clear photographs showing the defect or damage
  3. Retain the defective goods — we may request their return for inspection

Claims made after seven days will not be accepted unless you can demonstrate that the defect could not reasonably have been discovered earlier.

Where a valid claim is accepted, we will, at our sole discretion, either reprint the order at no additional cost or issue a full or partial refund to the original payment method. Refunds will be processed within five to ten working days of the claim being accepted. We are not liable for consequential losses arising from defective products (see Section 12).

11. Delivery and Shipping

We deliver to UK mainland addresses. For deliveries to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, Isle of Man, BFPO addresses, or international destinations, please contact us for a quotation before ordering.

Tracking information will be sent to you via email once your order has been dispatched. It is your responsibility to ensure someone is available to receive the delivery at the address provided. If a delivery fails due to an incorrect address supplied by you, re-delivery charges will apply.

Risk in the goods passes to you upon delivery. If you have not received your order within the expected timescale, please contact us and we will investigate with the courier. Claims for non-delivery must be made within 14 calendar days of the estimated delivery date.

12. Limitation of Liability

Our total aggregate liability to you for any and all claims arising from or in connection with an order, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount paid by you for that specific order.

We are not liable for any indirect, consequential, incidental, or special losses, including but not limited to:

  • Loss of profits, revenue, or anticipated savings
  • Loss of business or business opportunity
  • Loss of goodwill or reputation
  • Losses arising from delay (e.g. missed event deadlines, marketing launch dates)
  • Cost of substitute goods or services procured from a third party

Without prejudice to the above, we are not liable for any loss or damage arising from:

  • Artwork errors, omissions, or inaccuracies in materials supplied by you
  • Your failure to check and approve artwork before submission or after proofing
  • Colour variation within normal industry tolerances
  • Delays or failures caused by events beyond our reasonable control

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

13. Intellectual Property and Indemnity

By submitting artwork to us, you warrant and represent that:

  • You own or hold a valid licence for all content within the artwork, including images, logos, fonts, illustrations, and text
  • The artwork does not infringe the copyright, trademark, or other intellectual property rights of any third party
  • The artwork does not contain any unlawful, defamatory, obscene, or offensive material

You agree to fully indemnify and hold harmless Printout Graphics Ltd, its directors, employees, and agents against any and all claims, damages, losses, costs, and expenses (including legal fees) arising from or in connection with the use of materials you have supplied, including any third-party intellectual property claims.

We reserve the right to refuse to print any artwork that we reasonably believe may infringe third-party rights or contain unlawful content, without liability to you.

14. Artwork File Retention

We retain uploaded artwork files for 90 days after order completion to facilitate reprints or resolve queries. After this period, artwork files are permanently deleted from our systems. If you require a reprint after 90 days, you will need to supply the artwork again.

We are not responsible for storing or backing up your artwork. You should retain your own copies of all files submitted to us.

15. Customer Accounts

If you create a customer account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately if you become aware of any unauthorised use of your account.

We reserve the right to suspend or terminate any customer account that we reasonably believe is being used fraudulently, in breach of these terms, or for any unlawful purpose.

16. Complaints Procedure

If you are dissatisfied with any aspect of our service, please follow this procedure:

  1. Contact us: email hello@printout.graphics with your order reference number and a clear description of the issue, including photographs where relevant.
  2. Acknowledgement: we will acknowledge your complaint within two working days.
  3. Investigation: we will investigate the matter and provide a full response within ten working days of acknowledgement. If the investigation requires more time, we will keep you informed of progress.
  4. Resolution: where a complaint is upheld, we will offer a remedy in accordance with these terms (reprint, partial refund, or full refund as appropriate).

If you are not satisfied with the outcome of our complaints process and you are a consumer, you may be entitled to use an alternative dispute resolution (ADR) service. Please contact us for further information.

17. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, fire, flood, severe weather, epidemic or pandemic, government action, war, terrorism, civil unrest, industrial action, failure of utility services or telecommunications networks, shortage of materials, or disruption to our supply chain.

In such circumstances, our obligations will be suspended for the duration of the event. If the event continues for more than 30 days, either party may cancel the affected order and we will issue a full refund for any undelivered goods.

18. Severability

If any provision of these terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these terms and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These terms, together with our Privacy Policy and any written quotation or order confirmation, constitute the entire agreement between you and Printout Graphics Ltd. They supersede all prior discussions, representations, and agreements, whether written or oral.

No employee, agent, or representative of Printout Graphics Ltd has the authority to make any promise, representation, or commitment that is not expressly set out in these terms, unless confirmed in writing by a director.

20. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or from any order shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Changes to These Terms

We reserve the right to update these terms and conditions at any time. Changes will be posted on this page with an updated revision date. The terms in effect at the time you place your order will apply to that order.

Last updated: 11 April 2026